FAQ
Frequently Asked Questions
* For bookings made through a reservation site, the terms shown on that site take precedence.
Reservations & Cancellation
How do I view, change, or cancel my reservation?
You can view, change, or cancel your reservation from My Page on the official booking site.
When do cancellation fees apply?
Cancellation fees apply as set out in our Terms and Conditions (Appended Table 2). Guide (up to 14 guests): 10% from 7 days before / 30% the day before / 100% on the day or for no-shows. See the Terms and Conditions for details.
Can guests under 18 stay without an adult?
Yes. However, guests under 18 staying without a parent or guardian must submit a consent form signed by a parent or guardian, together with ID documents, by 7 days before check-in. See the Consent Form page for details.
Check-in & Check-out
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00.
How do I check in?
Check-in is self-service at the self check-in kiosk in the lobby. Entering your guest details in advance via the confirmation email makes the process smoother on the day.
Is the front desk staffed?
The front desk is unstaffed (contactless operation). If you need help, the in-room AI smart speaker can assist.
Payment
What payment methods are accepted? Can I pay in cash?
Our hotel is fully cashless. Cash is not accepted, either in advance or on site. Room rates can be paid either by online prepayment at the time of booking or by cashless payment on site (at the self check-in kiosk when you check in). The accommodation tax is paid at the self check-in kiosk at check-in, regardless of how you booked.
Can I use a credit card issued overseas?
Cards issued overseas are accepted as long as they are one of our supported brands. Online prepayment supports six brands (VISA / Mastercard / JCB / American Express / Diners Club / Discover), and payment on site supports those six plus UnionPay, for a total of seven. On site you can also use contactless payment (Visa Contactless / Mastercard Contactless / JCB Contactless) and code payment (PayPay / Alipay and Alipay+). Transit IC cards, iD, QUICPay and WeChat Pay are not accepted.
Rooms & Facilities
Is Wi-Fi available?
Free Wi-Fi is available in all rooms and throughout the building.
Is smoking allowed?
The entire hotel is non-smoking (including e-cigarettes and heated tobacco). If smoking is detected, a flat fee of JPY 30,000 will be charged as the cost of restoring the room to its original condition (deodorizing and cleaning). See the Hotel Regulations.
Is parking available?
There is no parking. If arriving by car, please use nearby coin parking.
Can I stay with my pet?
Pets are not allowed (except assistance dogs for guests with disabilities).
Is the hotel barrier-free (wheelchair accessible)?
No, the hotel is not barrier-free. There are multiple steps and stairs throughout the building and guest rooms. For your safety, guests who have difficulty walking or who use a wheelchair are kindly asked to book and stay accompanied by a caregiver at all times.
Luggage & Other
Can you store my luggage before check-in or after check-out?
We do not store luggage at any time, including before check-in and after check-out. Thank you for your understanding.
Can I have a parcel delivered to the hotel?
We cannot receive or store parcels sent to the hotel.
I left something behind. What should I do?
We are unable to contact guests individually about lost items. If you think you have left something behind, please reach us via the contact form. (Items are delivered to the police within 7 days of being found, as required by law.)
What languages are supported?
The self check-in kiosk supports 14 languages. This website is available in five languages: Japanese, English, Simplified Chinese, Traditional Chinese, and Korean.