Terms and Conditions of Accommodation

Article 1 (Scope of Application)

1. Accommodation Contracts and related contracts concluded between the Hotel and Guests shall be governed by these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by Laws and Regulations (meaning laws and regulations, or matters based thereon; the same shall apply hereinafter) or by generally established customs.

2. Notwithstanding the preceding paragraph, if the Hotel agrees to a special arrangement that does not contravene Laws and Regulations or established customs, such special arrangement shall take precedence.

3. In these Terms and Conditions, the terms listed in the following items shall have the meanings set forth in the respective items.

(1) "Staffed Facility" means a facility operated with staff stationed at the front desk. A facility that stations staff only during certain hours shall be treated as a Staffed Facility solely with respect to the services provided during those staffed hours.

(2) "Unstaffed Facility" means a facility operated without staff stationed at the front desk, using a self check-in machine or other equipment.

4. In these Terms and Conditions, "Person with Parental Authority" means a person who exercises parental authority, or, where no such person exists, the minor's legal guardian.

Article 2 (Application for Accommodation Contracts)

1. A person who wishes to apply to the Hotel for an Accommodation Contract shall notify the Hotel of the following particulars.

(1) Name(s) of the Guest(s)

(2) Date of stay and estimated time of arrival

(3) Accommodation charge (in principle, based on the Basic Accommodation Charge set forth in Appended Table 1)

(4) Any other particulars deemed necessary by the Hotel

2. If, during the stay, the Guest requests to extend the stay beyond the date of stay set forth in item (2) of the preceding paragraph, the Hotel shall treat such request as a new application for an Accommodation Contract made at the time the request is made.

Article 3 (Conclusion of Accommodation Contracts, etc.)

1. An Accommodation Contract shall be concluded when the Hotel accepts the application referred to in the preceding Article. This shall not apply, however, where the Hotel proves that it did not accept the application.

2. When an Accommodation Contract has been concluded pursuant to the preceding paragraph, the Guest shall pay, by the date designated by the Hotel, an Application Deposit determined by the Hotel, up to the amount of the Basic Accommodation Charge for the period of stay (or, where the period of stay exceeds three days, for three days).

3. The Application Deposit shall first be applied toward the accommodation charges ultimately payable by the Guest. If circumstances arise requiring application of the provisions of Article 8 or Article 21, it shall be applied first to the Cancellation Fee and then to Damages, and any remaining balance shall be refunded at the time of payment of charges under Article 15.

4. If the Application Deposit under paragraph 2 is not paid by the date designated by the Hotel pursuant to that paragraph, the Accommodation Contract shall cease to be effective. This shall apply only where the Hotel has notified the Guest of such consequence at the time of designating the payment due date for the Application Deposit.

Article 4 (Special Arrangement Waiving Payment of Application Deposit)

1. Notwithstanding paragraph 2 of the preceding Article, the Hotel may agree to a special arrangement whereby payment of the Application Deposit under that paragraph is not required after conclusion of the Contract.

2. Where, upon accepting an application for an Accommodation Contract, the Hotel does not request payment of the Application Deposit under paragraph 2 of the preceding Article, or does not designate a due date for payment of such Application Deposit, the Hotel shall be treated as having agreed to the special arrangement set forth in the preceding paragraph.

Article 5 (Request for Cooperation with Infection Prevention Measures at the Facility)

The Hotel may request a person intending to stay to cooperate pursuant to Article 4-2, paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Article 6 (Refusal to Conclude Accommodation Contracts)

The Hotel may refuse to conclude an Accommodation Contract in any of the following cases. This paragraph does not mean that the Hotel may refuse accommodation in cases other than those set forth in Article 5 of the Hotel Business Act.

(1) Where the application for accommodation is not made in accordance with these Terms and Conditions.

(2) Where there is no vacancy due to full occupancy.

(3) Where the person intending to stay is found likely to act, in connection with the stay, in violation of laws and regulations, public order, or good morals.

(4) Where the person intending to stay is found to fall under any of (a) through (c) below.

(a) An organized crime group (bōryokudan) as defined in Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter "organized crime group"), a member of an organized crime group as defined in Article 2, item 6 of the same Act (hereinafter "organized crime group member"), a quasi-member of an organized crime group, a person affiliated with an organized crime group, or any other antisocial force.

(b) A corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member.

(c) A corporation any of whose officers falls under an organized crime group member.

(5) Where the person intending to stay has engaged in conduct that significantly inconveniences other guests.

(6) Where the person intending to stay is a patient, etc. with a Specified Infectious Disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter "patient, etc. with a Specified Infectious Disease").

(7) Where violent demands are made in connection with the stay, or a burden exceeding a reasonable scope is demanded (excluding cases where the person intending to stay requests the removal of social barriers pursuant to Article 7, paragraph 2 or Article 8, paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter the "Act for Eliminating Discrimination against Persons with Disabilities")).

(8) Where the person intending to stay has repeatedly made, toward the Hotel, demands specified in Article 5-6 of the Regulations for Enforcement of the Hotel Business Act as demands the fulfillment of which would impose an excessive burden and would be likely to significantly impede the provision of accommodation-related services to other guests.

(9) Where accommodation cannot be provided due to a natural disaster, facility malfunction, or other unavoidable circumstances.

(10) Where the case falls under circumstances specified by the ordinance implementing the Hotel Business Act applicable to the Hotel.

(11) Where a person under 18 years of age intends to stay without being accompanied by a Person with Parental Authority (including where all Guests are persons under 18 years of age), and, by the date designated by the Hotel, a consent form signed by the Person with Parental Authority, a copy of identification of the Person with Parental Authority, and copies of identification of the Guest under 18 years of age and any person accompanying such Guest have not been submitted.

Article 7 (Explanation of Refusal to Conclude Accommodation Contracts)

A person intending to stay may request the Hotel to explain the reasons where the Hotel refuses to conclude an Accommodation Contract pursuant to the preceding Article.

Article 8 (Guest's Right to Cancel the Contract)

1. The Guest may cancel the Accommodation Contract by notifying the Hotel.

2. Where the Guest cancels all or part of the Accommodation Contract for reasons attributable to the Guest (excluding cases where the Hotel has designated a due date for payment of the Application Deposit and requested payment thereof pursuant to Article 3, paragraph 2, and the Guest cancels the Accommodation Contract prior to such payment), the Hotel shall charge a Cancellation Fee as set forth in Appended Table 2. However, where the Hotel has agreed to the special arrangement under Article 4, this shall apply only where, in agreeing to such special arrangement, the Hotel has notified the Guest of the obligation to pay a Cancellation Fee in the event the Guest cancels the Accommodation Contract.

3. Where the Guest does not contact the Hotel and fails to arrive by two hours after the estimated time of arrival if such time was specified in advance, or by 8:00 p.m. on the date of stay if no estimated time of arrival was specified, the Hotel may treat the Accommodation Contract as having been cancelled by the Guest.

4. Where an individual Accommodation Contract separately provides for conditions of cancellation and the amount of the Cancellation Fee, such provisions shall take precedence notwithstanding the preceding paragraphs.

Article 9 (Hotel's Right to Cancel the Contract)

1. The Hotel may cancel the Accommodation Contract in any of the following cases. This paragraph does not mean that the Hotel may refuse accommodation in cases other than those set forth in Article 5 of the Hotel Business Act.

(1) Where the Guest is found likely to act, in connection with the stay, in violation of laws and regulations, public order, or good morals, or is found to have engaged in such conduct.

(2) Where the Guest is found to fall under any of (a) through (c) below.

(a) An organized crime group, an organized crime group member, a quasi-member of an organized crime group, a person affiliated with an organized crime group, or any other antisocial force.

(b) A corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member.

(c) A corporation any of whose officers falls under an organized crime group member.

(3) Where the Guest has engaged in conduct that significantly inconveniences other guests.

(4) Where the Guest has committed, within the Hotel, assault, intimidation, extortion, gambling, possession of drugs, firearms, or swords not permitted by law, or other similar acts.

(5) Where the Guest is a patient, etc. with a Specified Infectious Disease.

(6) Where the Guest has committed violence, intimidation, extortion, or coercive and unreasonable demands against the Hotel or its employees, operators, etc., or has demanded a burden exceeding a reasonable scope (excluding cases where the Guest requests the removal of social barriers pursuant to Article 7, paragraph 2 or Article 8, paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities), or is found to have previously engaged in similar conduct.

(7) Where the Guest has repeatedly made, toward the Hotel, demands specified in Article 5-6 of the Regulations for Enforcement of the Hotel Business Act as demands the fulfillment of which would impose an excessive burden and would be likely to significantly impede the provision of accommodation-related services to other guests.

(8) Where the Guest has disseminated false statements concerning the Hotel or its officers, employees, operators, etc., or has intimidated such persons or engaged in other significantly unreasonable conduct toward them, thereby actually obstructing the Hotel's normal business operations or damaging its reputation.

(9) Where the Guest has engaged in commercial photography or live streaming within the Hotel or its premises, or in photography or audio recording that inconveniences other users.

(10) Where the Guest has transferred, or attempted to transfer, the right to stay to a third party (unauthorized resale of accommodation).

(11) Where a single name or the same group has secured a large number of guest rooms (multiple bookings) objectively found to lack genuine intent to stay, thereby unduly obstructing the sale of other rooms; where it can reasonably be determined that a reservation was made for the purpose of reselling the right to stay to a third party without the Hotel's permission; or where a reservation is found to have been made under a name different from that of the person who actually intends to check in (including a false name, fictitious name, or the name of another person without proper authority).

(12) Where, in connection with a reservation under the preceding item, the Guest fails to submit a guest register (in the Guest's real name) or fails to comply with a request for advance payment or deposit by the date designated by the Hotel.

(13) Where the Accommodation Contract has been concluded through a travel agency or online travel agency (OTA), and the Guest has selected online advance payment as the payment method and such advance payment is not completed by the date designated by the Hotel, or the validity of the registered credit card, etc. cannot be confirmed, and, despite contact with the Guest, no change to an appropriate payment method, no change to cashless payment designated by the Hotel on-site, or payment is made.

(14) Where accommodation cannot be provided due to a cause arising from force majeure such as a natural disaster.

(15) Where the case falls under circumstances specified by a local government ordinance implementing the Hotel Business Act applicable to the Hotel.

(16) Where the Guest smokes in bed in the guest room, tampers with fire-fighting equipment, or otherwise fails to comply with prohibitions under the Hotel's usage rules (limited to those necessary for fire prevention).

(17) Where a person under 18 years of age intends to stay without being accompanied by a Person with Parental Authority (including where all Guests are persons under 18 years of age), and, by the date designated by the Hotel, a consent form signed by the Person with Parental Authority, a copy of identification of the Person with Parental Authority, and copies of identification of the Guest under 18 years of age and any person accompanying such Guest have not been submitted.

2. Where the Hotel cancels the Accommodation Contract pursuant to the preceding paragraph, the Hotel shall not charge the Guest for accommodation services, etc. not yet provided.

Article 10 (Explanation of Cancellation of the Accommodation Contract)

The Guest may request the Hotel to explain the reasons where the Hotel cancels the Accommodation Contract pursuant to the preceding Article.

Article 11 (Registration of Accommodation)

1. On the date of stay, the Guest shall register the following particulars at the Hotel's front desk (or self check-in machine, etc.).

(1) The Guest's name, age, address, and contact information

(2) For foreign nationals without an address in Japan, nationality and passport number

(3) Date of departure and estimated time of departure

(4) Any other particulars deemed necessary by the Hotel

2. Where the Guest intends to pay the charges under Article 15 by a method that may substitute for currency, such as an accommodation coupon or credit card, the Guest shall present the same at the time of registration under the preceding paragraph.

Article 12 (Hours of Use of Guest Rooms)

1. The hours during which the Guest may use a guest room of the Hotel shall be from the check-in time to the check-out time designated by the Hotel. Where hours are separately specified by an accommodation plan or otherwise, such hours shall apply. However, in the case of consecutive nights of stay, the Guest may use the room for the entire day, except on the arrival date and the departure date and except during room cleaning hours.

2. At facilities that offer out-of-hours use (day use, late check-out, etc.) for a fee, the Hotel may, notwithstanding the preceding paragraph, permit use of a guest room outside the hours specified in that paragraph. In such case, the Hotel shall charge the following additional fees, provided that where a separate fee is specified by an accommodation plan or otherwise, such fee shall apply.

(1) Up to 3 hours of overtime: one-third of the amount equivalent to the room charge

(2) Up to 6 hours of overtime: one-half of the amount equivalent to the room charge

(3) In excess of 6 hours of overtime: the full amount equivalent to the room charge

3. The amount equivalent to the room charge under the preceding paragraph shall be 70% of the Basic Accommodation Charge.

4. At facilities that do not offer out-of-hours use for a fee as set forth in the preceding two paragraphs, the Guest shall vacate the guest room by the check-out time designated by the Hotel.

5. Even during the hours when the Guest may use the guest room, the Hotel may, in the event of a disaster, accident, or other urgent and unavoidable circumstance, enter the guest room to the minimum extent necessary for security and hygiene management and take necessary measures.

Article 13 (Compliance with Usage Rules)

Within the Hotel, the Guest shall comply with the usage rules established by the Hotel and posted within the Hotel.

Article 14 (Business Hours)

1. The business hours of the Hotel's principal facilities, and the hours during which meals and other services are provided (including the hours for breakfast, lunch, dinner, etc. at facilities offering meals), shall be indicated in the in-room guide, notices posted throughout the Hotel, the official website, and other such means.

2. The hours referred to in the preceding paragraph may be temporarily changed where necessary and unavoidable.

Article 15 (Payment of Charges)

1. The breakdown of the accommodation charges, etc. payable by the Guest shall be as set forth in Appended Table 1.

2. Payment of the accommodation charges, etc. under the preceding paragraph shall be made by either advance payment using an online payment method provided by the booking site, etc. (credit card, code payment, etc.), or cashless payment designated by the Hotel on-site (credit card, contactless payment, code payment, etc.), at the time designated by the Hotel, at the front desk, the self check-in machine, or a payment screen designated by the Hotel. Available payment methods vary by facility or booking site. At facilities that accept payment in currency (cash), payment may be made in currency.

3. Even where the Guest voluntarily does not stay after the Hotel has provided the guest room to the Guest and it has become available for use, the accommodation charge shall still be charged.

Article 16 (Liability of the Hotel)

1. Where the Hotel causes damage to the Guest in performing, or failing to perform, the Accommodation Contract or related contracts, the Hotel shall compensate for such damage. This shall not apply, however, where the damage is not attributable to a cause for which the Hotel is responsible.

2. The Hotel has taken out hotel liability insurance to address damage to the Guest as set forth in the preceding paragraph and the unlikely event of fire, etc. However, where an exemption clause under the insurance contract applies, damage suffered by the Guest may not be compensated.

3. The Hotel's liability with respect to accommodation shall commence when the Guest registers for accommodation at the Hotel's front desk (or self check-in machine, etc.) and shall end when the Guest vacates the guest room to depart.

Article 17 (Handling When the Contracted Guest Room Cannot Be Provided)

1. Where the Hotel is unable to provide the Guest with the contracted guest room, the Accommodation Contract shall cease to be effective. However, with the Guest's consent, the Hotel shall arrange, to the extent possible, alternative accommodation under the same conditions.

2. Notwithstanding the preceding paragraph, where the Hotel is unable to arrange alternative accommodation, the Hotel shall pay the Guest compensation equivalent to the Cancellation Fee, which shall be applied toward the amount of damages. However, the Hotel shall not pay such compensation where the inability to provide the guest room is not attributable to a cause for which the Hotel is responsible.

Article 18 (Handling of Deposited Items, etc.)

1. At a Staffed Facility, where loss, damage, or other harm occurs to goods, cash, or valuables deposited by the Guest at the front desk, the Hotel shall compensate for such damage, except where such damage results from force majeure. However, with respect to cash and valuables, where the Hotel has requested disclosure of their type and value and the Guest has failed to make such disclosure, the Hotel's liability shall be limited to a maximum of ¥150,000.

2. At an Unstaffed Facility, due to the nature of its operating format, the Hotel does not, in principle, provide a deposit (safekeeping) service for goods, cash, or valuables at the front desk (including the area where the self check-in machine is installed).

3. Regardless of whether items were deposited under the preceding two paragraphs, where loss, damage, theft, or other harm occurs, due to the Hotel's intentional act or negligence, to goods, cash, or valuables brought by the Guest into the Hotel (including the guest room, common areas, and premises), the Hotel shall compensate for such damage. However, with respect to items for which the Guest did not disclose the type and value in advance, the Hotel's liability shall be limited to a maximum of ¥150,000, except where the Hotel has acted with intent or gross negligence.

4. Notwithstanding the preceding three paragraphs, where loss, damage, theft, or other harm occurs, due to the Hotel's negligence (excluding gross negligence), to goods, cash, or valuables for which the Guest disclosed the type and value to the Hotel in advance when bringing them into the guest room, etc., the Hotel shall compensate up to the disclosed value (the objective actual loss corresponding to the extent of the damage). However, where the Hotel has acted with intent or gross negligence, the compensation limits under the preceding paragraph and this paragraph shall not apply, and the Hotel shall compensate for the damage in accordance with applicable laws and regulations.

Article 19 (Custody of the Guest's Baggage or Personal Belongings)

1. At a Staffed Facility, where the Guest's baggage arrives at the Hotel prior to the stay, the Hotel shall keep it in custody responsibly, but only where the Hotel agreed to accept it before its arrival, and shall hand it over to the Guest at check-in at the front desk.

2. At an Unstaffed Facility, due to the nature of its operating format, the Hotel does not provide any service for receiving or storing baggage, etc. arriving at the Hotel prior to the stay. With respect to baggage, etc. sent without the Hotel's prior consent, the Hotel may refuse to receive it, and shall bear no liability whatsoever for loss, damage, or other harm occurring after receipt.

3. Where the Guest's baggage or personal belongings are found left behind at the Hotel after the Guest has checked out, the Hotel shall not individually contact the Guest regarding such baggage or belongings, regardless of whether the owner has been identified. Such items shall be reported to the nearest police station within 7 days, including the day of discovery, in accordance with the Lost Property Act. In addition, food and beverages, tobacco, magazines, consumable items, items that may compromise hygiene, and other items equivalent to waste (items that are clearly broken) shall be discarded on the same day, even within the storage period. Inquiries regarding lost items should be directed by the Guest personally to the Hotel's inquiry desk.

4. In order to properly handle abandoned baggage or personal belongings according to the nature of their contents, the Hotel may inspect the contents at its discretion and, as necessary, return them to the person who lost them or handle them in accordance with the preceding paragraph, and the Guest shall not be entitled to object thereto (in accordance with the Lost Property Act and the Waste Management and Public Cleansing Act).

5. Where loss, damage, or other harm occurs, due to the Hotel's intentional act or negligence, in the custody of the Guest's baggage or personal belongings in any of the preceding paragraphs, the Hotel shall compensate for such damage. However, except where the Hotel has acted with intent or gross negligence, the Hotel's liability shall be limited to a maximum of ¥150,000.

6. Where the Guest leaves behind, within the Hotel (including the guest room, common areas, and premises), bulky waste, items equivalent to waste, or baggage, etc. objectively found to have been abandoned (hereinafter "Abandoned Items"), the Hotel may remove and dispose of such Abandoned Items. In such case, the Guest shall compensate the Hotel for disposal costs in accordance with applicable laws and regulations and other reasonable damage actually incurred by the Hotel (including the cost of arranging removal and disposal).

Article 20 (Responsibility for Parking)

1. At a facility equipped with a parking lot, where the Guest uses the Hotel's parking lot (including affiliated parking lots), the Hotel merely lends the space, regardless of whether the vehicle key is deposited, and does not assume responsibility for management of the vehicle. However, where the Hotel causes damage in the course of managing the parking lot through its intentional act or negligence, the Hotel shall be liable for compensation.

2. At a facility not equipped with a parking lot, the Hotel does not provide parking. In such case, where the Guest uses a nearby parking lot, etc., the Guest shall bear all responsibility relating to such use, and the Hotel shall bear no responsibility for management of the vehicle or otherwise.

Article 21 (Responsibility of the Guest)

1. Where the Hotel suffers damage due to the intentional act or negligence of the Guest, such Guest shall compensate the Hotel for such damage.

2. A facility without a designated smoking area shall be entirely non-smoking. At a facility with a designated smoking area, all areas other than the smoking area designated by the Hotel (including guest rooms) shall be non-smoking.

3. Where smoking occurs in a non-smoking area set forth in the preceding paragraph (including smoking in the guest room and discovery of cigarette butts), the Hotel shall charge ¥30,000 as the cost of restoring the guest room, etc. to its original condition (odor removal and cleaning). Where the cost actually required for odor-removal cleaning or other restoration to original condition exceeds ¥30,000, the Hotel shall charge that amount.

Article 22 (Amendment of these Terms and Conditions)

1. Where either of the following items applies, the Hotel may amend the content of these Terms and Conditions without obtaining the individual consent of the Guest, pursuant to Article 548-4 of the Civil Code.

(1) Where the amendment of these Terms and Conditions conforms to the general interests of Guests.

(2) Where the amendment of these Terms and Conditions does not contravene the purpose of the Accommodation Contract, and is reasonable in light of the necessity of the amendment, the appropriateness of the content after amendment, and other circumstances relating to the amendment.

2. Where the Hotel amends these Terms and Conditions pursuant to the preceding paragraph, the Hotel shall determine the effective date of the amended Terms and Conditions and, prior to such effective date, shall give notice of the content of the amended Terms and Conditions and their effective date by posting on the Hotel's official website or other appropriate means.

3. Where the Guest uses the Hotel after notice of the amendment has been given pursuant to the preceding paragraph and after the amended Terms and Conditions have taken effect, the Guest shall be deemed to have agreed to the amendment of these Terms and Conditions.

Article 23 (Handling of Personal Information)

The Hotel shall appropriately manage, use, and protect the Guest's personal information obtained in connection with the conclusion and performance of the Accommodation Contract (including particulars recorded in the guest register, copies of identification documents, etc.) in accordance with the Act on the Protection of Personal Information and the Hotel's separately established Personal Information Protection Policy (Privacy Policy).

Appended Table 1: Method of Calculating Accommodation Charges (Related to Article 2, Paragraph 1 and Article 15, Paragraph 1)

Note 1: The Basic Accommodation Charge shall be as set forth in the rate table presented by the property.

Note 2: Where tax laws are amended, the amended provisions shall apply.

Note 3: Consumption tax applies to the Basic Accommodation Charge, additional charges, and all other usage fees.

Note 4: For accommodation plans charged on a per-person basis, a children's rate (applicable to elementary school age and younger) and an infant rate may be established. As the applicable classifications and rates differ by accommodation plan, they shall be as set forth in the rate table established and presented by the Hotel for each accommodation plan.

Appended Table 2: Cancellation Fees (Related to Article 8, Paragraph 2)

Note 1: The percentages represent the ratio of the Cancellation Fee to the Basic Accommodation Charge.

Note 2: Where the contracted number of days is shortened, a Cancellation Fee for one day (the first day) shall be charged regardless of the number of days shortened.

Note 3: Where a contract is cancelled for part of a group of guests (15 persons or more), no Cancellation Fee shall be charged for the number of persons equivalent to 10% (rounded up where a fraction results) of the number of guests as of 10 days prior to the stay (or, where the application was accepted after that date, as of the date of acceptance).

Note 4: The cancellation policy established for each sales plan shall apply preferentially.

Note 5: At facilities operating under the ryokan business category, more finely subdivided Cancellation Fee categories and rates, including categories extending up to 30 days prior to the date of stay, may be separately established and posted for the particular facility according to its business format. In such case, the posted Cancellation Fee table shall apply to that facility.